Customer Care

For customer care and questions regarding your order, please call TURO SKIN Customer Care number at 855 458 2822 or fax your requests to 616 458 2859 or e-mail orders@turoskin.com

Privacy Policy

We know that protecting your privacy is of the upmost importance to you and we value protecting your personal information at TURO SKIN. For more information about how we protect your privacy, please review our Privacy Policy.

Credit Card Security

Ordering from TURO SKIN online is safe and secure. All transactions will be on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. Your credit card information is never reused except to issue refunds. For your own safety, please do not ever use e-mail to send us your credit card information! Use the secure ordering only.

Return Policy

If, for any reason, you are not completely satisfied with your purchase from www.turoskin.com please email orders@turoskin.com or call 855 458 2822, within 30 days of purchase.  Please provide the order number and return the product(s) to 220 Lyon Suite 715. Grand Rapids, MI. 49503. and we will credit your account for the full amount of the purchase less shipping. Shipping fees, including return shipping fees, are not refundable.

We apologize, but returns or exchanges for purchases made at a physician office other than www.turoskin.com must be returned at that point of purchase and are subject to each offices individual return policy.

Shipping + Handling

All orders will be shipped within 24 to 72 hours (business days only) of your order being approved. If an order requires a communication or confirmation from a customer, order processing resumes after the communication is received (whether by e-mail or phone). TURO SKIN regrets that it cannot ship to P.O. boxes. International shipping is not available at this time. Orders placed on Saturday and Sunday will be processed within 24 to 72 hours of the next business day. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Priority Orders (next day, 2nd and 3rd day orders) will be shipped the same day if processed and finalized by 2pm, Eastern Standard Time.

Shipping Charges

Shipping Charges are calculated by weight and final destination of the package as well as method chosen. Please consult UPS.com for more information.

Track Purchase

When you place an order with TURO SKIN, you will receive an order confirmation via e-mail. You may also call toll free 855 458 2822 and speak to a TURO SKIN customer care representative to check the status of your order.

Sales Tax

TURO SKIN collects the appropriate sales tax when shipped within the state of Michigan.

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